Returns Policy

Duons and ServesCheck aim to provide their customers with high quality products and outstanding post-sales support. If an issue arises with an order,customers are invited to raise a support ticket via the Resolution Centre in your account.

Duons accepts returns from customers who have been issued a Return Material Authorisation (RMA) number. Please click on the link that best matches your circumstances for more information:

I need a repair or replacement using the warranty

I was sent the wrong item/s

There has been an unauthorised transaction / overcharge


WARRANTY CLAIMS

To be eligible for a warranty replacement:

  1. The fault must be due to a manufacturer's defect when shipped.
  2. Misuse or mishandling contrary to the instructions outlined in product documentation such as user manuals and spceifications will void the warranty.
  3. Read our full warranty terms and conditions.

How to make a claim:

  1. Log in to your account
  2. Click on the "Resolution Centre" link
  3. Click "Open a New Dispute"
  4. Selct "Item Dispute"
  5. Specify the type of dispute and select the past order containing the product/s it applies to
  6. Follow the links, providing as much detail as possible to complete your claim
  7. Await a reply from Duons containing a RMA number.
  8. Arrange delivery of the item to the Duons Repair Centre (see address below).


WRONG ITEM/S DELIVERED

In the event a customer is shipped items inconsistent with what they have specified in their order (ie sent additional item/s not requested and/or the wrong item/s) then they are entitled to return the incorrect item/s and/or have the correct item/s sent to them at no additional cost.

How to make a claim:

  1. Log in to your account
  2. Click on the "Resolution Centre" link
  3. Click "Open a New Dispute"
  4. Selct "Item Dispute"
  5. Specify either "Item not received - you paid for an item but never received it" OR "Wrong item - you received an item which is not the one you ordered" and select the relevant past order. *If both apply, please open 2 separate disputes (linking both to the same order if applicable) as you can only select one option per dispute.
  6. Follow the links, providing as much detail as possible to complete your claim
  7. Await a reply from Duons containing a RMA number.
  8. Arrange delivery of the item to the Duons Repair Centre (see address below).

UNAUTHORISED TRANSACTIONS AND OVERCHARGES

If you think you have been charged for a transaction you did not authorise or you were overcharged for a transaction, you may be eliginle for a refund.

How to make a claim:

  1. Log in to your account
  2. Click on the "Resolution Centre" link
  3. Click "Open a New Dispute"
  4. Select "Report unauthorised transaction / overcharge"
  5. Specify either "Unauthorised transaction - I did not authorise this transaction" or "Overcharge - I was overcharged for this transaction" and select the relevant past order.
  6. Specify "Dispute entire order" or "Dispute Selected Item(s)" and add a detailed explanation of the circumstances of your dispute.
  7. Await a reply from Duons.

Upon receipt of an RMA number, all items must be returned to the Duons Repair Centre:

DUONS MCO PTY LTD

430 Newman Rd

Geebung, QLD, 4034

AUSTRALIA

 

How do customers return items?
Customers can return items via post or in person during business hours (Monday-Friday 9am-5pm, excluding public holidays)